General Terms and Conditions

Using this website implies acceptance of the following terms and conditions.

The administrator of the site / is SC SLIK INFORMATICA SRL, with the tax identification details CIF 16096584, J39/74/2004, European unique identifier (EUID): ROONRC. J39/74/2004.

SUPERFLORI.RO, this site, provides the technology needed to place and manage flower delivery orders online.

To find out further details about your order you need to contact directly the flower shop where you placed it.

You will find the phone number of the florist who handles your order in the email with the order details.

About the marketplace.

You can choose bouquets and floral arrangements delivered by a verified local flower shop. Your order is processed, put into production and delivered by that flower shop.

The distance contract is between you and the company that runs the flower shop.

Copyright

SC SLIK INFORMATICA SRL holds the copyright both for the written content and for the images present on this site.

Copying this content is forbidden and we will not hesitate to take the necessary legal action if it happens.

Site availability.

The site may be used to the extent that it is available. We offer no guarantee of availability.

There may be times when the site is under maintenance in order to receive functionality and security improvements.

Delivery costs and delivery area.

You find out the delivery cost, if there is one, when you select the destination locality.

Bear in mind that when you reach the page with the delivery details you need to select the delivery locality. Once the delivery locality is selected, the transport cost, if there is one, is calculated as well. If you cannot find the town, commune or village in that list, delivery is not possible.

Not selecting the correct locality in the “Delivery locality” field invalidates the order.

Delivery can only be made on the territory of Romania, within the delivery area of the flower shop you selected the product or products from.

The delivery area is stated clearly on every product page.

Minimum order.

In order to place an order successfully, the cart must have a value of at least 100 lei.

Product prices are final and include all taxes.

Product prices are expressed in lei, are final and include all taxes, including VAT where the flower shop is VAT registered.

Why can I not select a delivery time slot or a certain day or days.

Delivery time slots and delivery days are managed according to the delivery availability of the flower shops. For the busy times of the year we recommend placing your order a few days before delivery.

Availability of flowers in stock.

The flower stock is updated regularly. Still, depending on the moment of the week when you place the order, a percentage of the flowers in the bouquet or arrangement may not be in stock. Those flowers can be replaced with ones of similar shape and value.

Availability of wicker baskets and boxes.

Flower shops restock weekly with wicker baskets and boxes in various shapes and sizes. The basket or box the floral arrangement is built in may have a similar shape, value and size.

Available payment methods.

Payment by debit or credit card.

You can pay by debit or credit card at the moment you place the order.

When they are available, you can also pay through Apple Pay or Google Pay.

Card payment is SCA compliant (Strong Customer Authentication) and is carried out through 3D Secure in order to prevent fraud.

Bear in mind that, depending on the policy of the bank that issued the card, in certain cases two-step authentication may not be required (frictionless flow 3D Secure 2). For example, you may not be asked for two-step authentication when your bank considers the payment to be low risk or when you have bought from us before.

The payment processor’s servers generate the form for entering the card details and the communication with them is encrypted (AES-256), so you can pay in complete safety without having to leave this website.

Cash payment on delivery.

Depending on availability, and only when this payment method can be selected, you can also pay cash on delivery.

Reviews

All the flower shops present on Superflori are public, have at least one physical location where they sell flowers and keep a high standard of quality.

You can add a review or read reviews for each flower shop with a simple Google search for its name.

In addition, customers can leave reviews on the products they ordered. These reviews are not under the control of the flower shops in the marketplace and are published as long as they come from verified customers. Examples of reviews from verified customers can be seen on this product page or on this product page. We encourage you, and we are grateful, if you share your experience with us, whatever the level of satisfaction you had.

Delivery confirmation.

In certain situations the order confirmation email may arrive later than the moment when the flowers are actually delivered.

What happens when the recipient is not at the delivery address?

We will let you know and we will try to make the delivery on the same day, on a later date or at another address (if it is in the same locality).

You can also contact the flower shop if you have other instructions.

Order cancellation and returns.

To cancel an order you need to contact us.

We are also at your disposal if you have questions, difficulties or complaints, through the contact details on the support page.

Because of the perishable nature of the items we sell, we do not accept returns.

Orders that have not been put into production, and that are not pre-orders, can be cancelled. Orders already prepared for delivery or in the process of being delivered cannot be cancelled. If you paid online, the amount is refunded in accordance with the legislation in force.

Force majeure.

When we say force majeure we refer first of all to 1 and 8 March of every year. If you have ever been in a flower shop on 8 March you know what we mean.

The volume of customers, both in the shops and online, is overwhelming and certain things can take a less predictable turn. On those 2 days the flower shop staff may be unable to take phone calls or to answer SMS, Whatsapp or social media messages.

In exceptional cases an order may be delivered late or cancelled by the flower shop. We will apologise as we should and we assure you that this is not our intention.

What do we do to prevent possible shortcomings?

We limit the number of orders the flower shops can accept. Every flower shop controls its delivery schedule independently, so if you cannot select a delivery day (or several) for a flower shop, that is not an error. It means the flower shop has disabled delivery because the production and delivery capacity for that day (or those days) has been reached.

Last updated 7 October 2024